12th January 2025 – (Hong Kong) In the aftermath of Hong Kong-based Suki Chuang’s public complaint against a prominent Shenzhen hair salon, where she claimed to have suffered hair loss after a hair treatment, the salon management’s detailed response has sparked a series of legal actions in the wake of extensive remedial efforts.
As reported on 10th January, the salon in question addressed the incident that occurred on 21st September, 2024, swiftly refunding Chuang HK$2600 the day after her complaint. Subsequently, on 10th October, both parties signed a “Complaint Resolution Agreement” under the supervision of Shenzhen Market Supervisory Authority, where the salon undertook multiple rounds of complimentary remedial services over a five-month period, earning Chuang’s satisfaction. However, perplexed by Chuang’s continued negative portrayal of their services on social media, the salon’s spokesperson, Mr. Li, expressed readiness to resort to legal action to safeguard their reputation.
In an earlier account, Suki Chuang narrated her distressing experience with a renowned hair stylist, Hyde, whose treatment allegedly led to severe scalp burns during a hair straightening procedure, causing prolonged discomfort and hair loss, culminating in bald spots.
Chuang’s social media post highlighted concerns over pitfalls in consumer experiences for Hong Kong individuals, urging a cautious approach to cross-border beauty services and disclosing an ongoing investigation by Shenzhen Market Supervisory Authority. The post sparked a heated debate on social platforms, with fellow Hong Kong consumers sharing similar unsettling encounters and calling for solidarity among affected parties.
Despite the salon’s efforts to rectify the situation, Chuang’s subsequent actions have prompted legal repercussions. Li disclosed that following an amicable resolution agreement signed with Chuang and D.X Salon, where remedial services were provided, Chuang’s persistent complaints have led them to consider legal recourse to counter her continued disparagement of the salon and its staff.
Li recounted that additional remedial services were extended on 20th November and 8th December, with Chuang expressing gratitude for the salon’s efforts. However, a recent message from Chuang on 31st December, showcasing balding, has stirred new tensions. Li, while acknowledging the absence of any scalp issues during their treatments, highlighted potential misrepresentation due to selective filming angles, emphasising their diligent and professional approach to hair care.
Chuang’s public appeal for vigilance among Hong Kong consumers has provoked a strong denial from Li, rejecting accusations of deceitful practices and discriminatory treatment towards Hong Kong patrons. Li reiterated the salon’s dedication to providing quality service irrespective of clientele background and hinted at potential legal action against Chuang’s damaging statements.
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